We are committed to providing excellent customer service. If you cannot find the answer to your question on the customer service pages, please contact us.
Our offices are open from Monday to Friday, 10am to 6pm EST. Offices are closed on all major and federal holidays.
We have a generous return policy.
We ship via FedEx and offer Ground, Second Day and Next Day. The shipping page has a table of the shipping charges and information on delivery times by region.
For questions about online fair trade orders, please include your order number and name.
Please call between 10am and 6pm Eastern Time.
(212) 461-3647 or 1-800-461-3594
115 W 30th St. Suite 400, New York, NY 10001
Please send an email to firstname.lastname@example.org if you have forgotten your username, password or if you are experiencing technical difficulties using our site.